Royal Crescent Refurbishment Project

The refurbishment of this historic building is now complete.

The refurbishment project included critical repair work that was needed to support the integrity of the building and keep residents safe.

Both external and internal repairs were sensitively undertaken whilst carefully balancing the needs of the listed structure and the residents.

Reporting defects

The work carried out by SER Contractor is covered by a defect period of 12 months.

To report any defects contact Tenant and Leaseholder Services:

• Call 01843 577575
• Email plannedworks@thanet.gov.uk

Resident satisfaction

Thank you to everyone who participated in our recent survey regarding the Royal Crescent refurbishment. Your feedback is invaluable in helping us understand your experience and ensuring we continue to improve our services.

We are pleased to report that the survey highlighted several positive outcomes from the project:

• Overall satisfaction: A majority of participating residents (57.2%) expressed satisfaction with the overall quality of the refurbishment work.
• Effective issue resolution: We are encouraged that 71.5% of respondents were satisfied with the way the contractor handled issues that arose during the project.
• Reliability: 57.2% of residents reported being satisfied that appointments were kept throughout the duration of the work.
• Professionalism: Many residents specifically noted that staff members were polite, responsive, and respectful.

We appreciate the honest feedback provided regarding areas where we can do better, including the consistency of communication and specific finishing details. Please be assured that we are taking these comments seriously. We are committed to ensuring that all reported defects are formally logged and rectified by the contractor to meet the high standards you expect.

Your participation is crucial to the success of our community projects, and we thank you for your patience and engagement throughout this refurbishment.